Categories of Information Collected and Stored
Through your interaction with and use of the Media Converting Solutions Limited website or use of our API and services, we may collect certain personal identifying Information ("Personal Information"), which is information that identifies an individual or relates to an identifiable individual. Personal Information may include a person's name, physical address, telephone number, e-mail address, company affiliation and purchase history. Media Converting Solutions Limited requires that in some circumstances a prospect or customer provide Personal Information.
In general, you can visit the Media Converting Solutions Limited websites on the Internet without telling Media Converting Solutions Limited who you are or revealing any information about yourself. Our websites may collect and store anonymous information about your visits. This information includes the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider, browser type, and country of origin. We use this information to monitor and measure traffic and to develop ideas for enhancing our sites. We also collect anonymous information both directly and via use of third party services such as Google Analytics and Click Dimensions regarding site traffic and click-thru.
Cookies and Tracking Technology
Cookies allow a site to know if your computer has visited that site before. Cookies can then be used to help understand how the site is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies, by themselves, do not tell us your email address or other personal information. It is unique to your computer and can only be read by the server that gave it to you.
How We Use Information
Media Converting Solutions Limited does not ask for Personal Information if you are simply browsing our website. Media Converting Solutions Limited does require that you provide your name, email address and other Personal Information when you are interfacing with Media Converting Solutions Limited in certain situations, requesting pricing or licensing information, registering for technical support, registering for a give-a-way or other tradeshow or conference promotion, and purchasing a product or service. By voluntarily providing your name and email address to Media Converting Solutions Limited when requested, you are explicitly "Opting-in" to receive product and services information, special offers, and general marketing material. If you don't want Media Converting Solutions Limited to send you e-mail regarding Media Converting Solutions Limited products, services, or special offers, you may opt-out at any time. Opt-out links to unsubscribe to further marketing email communications are available on all marketing related e-mail communications. If you wish to do this, simply follow the instructions at the end of any email. Opting out of marketing related email communications does not preclude Media Converting Solutions Limited from sending you certain email communications such as communications related to product downloads, sales transactions, licensing compliance, account collection, software updates, software patches or fixes or responses to support issues.
Data and Submissions
In the course of using certain of our software and support services, you may provide us with access to your data (including image files and personal information). If you choose to use our support services, you may post information on our support forums or submit information at your discretion in order to more fully describe a problem. Such information may include files containing data or programs.
Information Transfer, Processing and Storage
We may transfer, process and store data about you on servers located in a number of countries. Your Personal Information may therefore be transferred to, processed and stored in a country different from your country of residence, and be subject to privacy laws that are different from those in your country of residence. Specifically, Personal Information, as described in this policy, is stored on US-based data servers or in Cloud Storage Services managed by US companies. Information collected within the European Economic Area ("EEA") and Switzerland may, for example, be transferred to and processed by third parties referred to below that are located in a country outside of the EEA and Switzerland, where you may have fewer rights in relation to your Personal Information. By providing your Personal Information to us, you are consenting to the transfer, processing and storage of your Personal Information in countries outside of your country of residence and, specifically, the transfer, processing and storage of your Personal Information in the US.
Information Sharing and Disclosure
Your Personal Information is never shared outside Media Converting Solutions Limited without your permission, except under conditions explained below. Inside Media Converting Solutions Limited, data is stored in controlled servers with limited access. Your information may be stored and processed in the any country where Media Converting Solutions Limited, its subsidiaries, affiliates or agents are located.
Media Converting Solutions Limited may send your Personal Information to other companies or people under any of the following circumstances: (i) we need to share your information to provide the product or service you have requested or process a payment; (ii) we need to send the information to Media Converting Solutions Limited's authorized distributors who work on behalf of Media Converting Solutions Limited to provide a product or service to you (we will only provide those companies the information they need to contact you for purposes of delivering our products and services, and they are prohibited from using that information for any other purpose).
As described above, we may provide your Personal Information to companies that provide services to help us with our business activities such as, offering customer service, providing worldwide sales and support. These companies are authorized to use Personal Information only as necessary to provide these services. If you make a purchase on our e-commerce site, we use third parties for credit card processing and ACH transactions and do not collect or store any credit card or bank account information in connection with purchases from our website. These third party providers have their own separate privacy policies and data collection policies, and Media Converting Solutions Limited has no responsibility or liability for such third party policies. More information regarding the third party policies is available.
Retention and Deletion
Media Converting Solutions Limited will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, enforce our agreements; or to the extent permitted by law. If requested, Media Converting Solutions Limited will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read or will modify it in accordance with your written instructions.
Each email sent from Media Converting Solutions Limited contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.